You will receive an email with a tracking link once the order has been placed. You may also contact our carrier: DHL for more information.

Yes, we advise you to consult your local customs authorities to inform yourself about the possible charges before placing an order with us.

No, once the order is placed our system cannot cancel or modify it. Please rest assured that you are still able to return it free of charge with our pre-paid return labels.

Our pre-order service is built on the slow fashion movement. Once a pre-order placed each piece has a varying delivery time as it is being made. Each product states an estimated arrival time of the product.

All returns are free of charge, please make sure to use the pre-paid label provided in your parcel

If an item received is faulty or was received damaged, please contact our customer service upon the receipt of the item. Any faulty item must be notified within 3 days of receiving the order.

Within 14 business days upon the receipt of the returned item. Please kindly note that we reserve the right to decline a refund in case your item was not sent in its original condition (worn, damaged, etc.) The refund will be issued directly to the payment method used for the original purchase.

We kindly invite you to open a claim with your carrier and contact our customer service at 75official@gmail.com. Please kindly note that any claim regarding the delivery must be submitted in 14 working* days following the delivery of the parcel

*After this period, we are not able to claim any lost orders