You will receive an email with a tracking link once the order has been placed. You may also contact our carrier: DHL for more information.

Customs duties and taxes may apply depending on your location. We recommend consulting your local customs authorities for more information before placing your order.

Once an order has been placed, it cannot be cancelled or modified. However, you may return your item free of charge using our pre-paid return label.

Our pre-order service is built on the slow fashion movement. Once a pre-order placed each piece has a varying delivery time as it is being made. Each product states an estimated arrival time of the product.

Returns are free of charge. Please use the pre-paid return label included in your parcel.

If you receive a faulty or damaged item, please contact our customer service team upon receipt of your order. All claims must be made within 3 days of delivery.

Refunds are processed within 14 business days upon receipt of the returned item. Please note that items must be returned in their original condition; we reserve the right to decline a refund if they show signs of wear or damage.

The refund will be issued to the original payment method used for the purchase.

We kindly invite you to contact the carrier to open a claim, and to reach out to our customer service team at 75official@gmail.com for further assistance.

Please note that any delivery-related claim must be submitted within 14 working days following the marked delivery date.

After this period, we are no longer able to process claims for lost parcels.